Support Center

Welcome to the MetroWire Support Center. Find help, troubleshooting guides, and answers to common questions.

Common Issues and Solutions

Website Not Loading

If you're experiencing issues accessing MetroWire:

1. Check your internet connection
2. Clear your browser cache and cookies
3. Try accessing the site in an incognito/private window
4. Disable browser extensions temporarily
5. Try a different browser
6. Restart your device

Articles Not Displaying Correctly

If articles appear broken or formatting looks wrong:

• Refresh the page (Ctrl/Cmd + R)
• Clear browser cache
• Ensure JavaScript is enabled in your browser
• Update your browser to the latest version
• Disable ad-blockers temporarily to see if they're causing issues

Dark Mode Not Working

If the theme toggle isn't functioning:

• Check if JavaScript is enabled
• Clear browser storage (localStorage)
• Try switching themes in your browser settings
• Ensure cookies are enabled

Images Not Loading

If images are missing or broken:

• Check your internet connection speed
• Disable any image-blocking browser extensions
• Clear browser cache
• Try loading the page again

Browser Compatibility

MetroWire is optimized for the following browsers:

• Chrome: Version 90 or higher
• Firefox: Version 88 or higher
• Safari: Version 14 or higher
• Edge: Version 90 or higher

For the best experience, please ensure you're using the latest version of your browser.

Mobile Support

Mobile Browser Issues

If you're experiencing problems on mobile:

• Update your mobile browser to the latest version
• Clear app cache and data
• Ensure you have a stable internet connection
• Try switching between WiFi and mobile data
• Close and reopen the browser app

Responsive Design

MetroWire is fully responsive and should work on all screen sizes. If the layout appears broken on your device, please contact us with details about your device and browser.

Accessibility Support

We're committed to making MetroWire accessible to everyone. If you encounter accessibility barriers:

• Visit our Accessibility Statement
• Email us at [email protected]
• Provide details about the issue and your assistive technology

Account and Privacy

Privacy Concerns

For questions about data privacy, please review our Privacy Policy or contact [email protected].

Cookie Management

Learn how to manage cookies on our site by visiting our Cookie Policy.

Content Issues

Report an Error

If you notice a factual error in an article, please email [email protected] with:

• The article URL
• Description of the error
• Correct information (if available)
• Sources to verify the correction

Content Not Found (404 Error)

If you encounter a 404 error:

• Check the URL for typos
• The article may have been moved or removed
• Use our search function to find the content
• Browse our category pages to discover similar articles

Getting Help

Feedback

We value your feedback! If you have suggestions for improving MetroWire, please email [email protected] or use our contact form.